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Managed Operations

Your system doesn’t stop when it goes live

After launch, we keep your system monitored, documented and ready to keep running, respond to incidents and improve when needed.

Discuss Managed OperationsView Implementation
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When it makes sense

When you need the system to keep running without constantly putting out fires

Managed Operations makes sense when a system is already running and needs monitoring, response and continuous improvement.

  • Automations are already in production
  • The business depends on them continuing to work
  • Someone needs to take responsibility for incidents and changes
  • Tools and integrations evolve over time
  • You need continuous improvement, not just occasional maintenance
What we manage

A working system, from start to finish

We monitor the system and its processes to detect problems, maintain stability and understand when intervention is needed.

  • Overall workflow health
  • Automation execution
  • Failures and operational incidents
  • System integrations and dependencies
  • Controlled changes when needed
  • Up-to-date documentation
Working model

Four clear responsibilities

Operational visibility

We maintain a clear view of the system’s status and the areas that require attention.

Incident management

We investigate problems and their cause, and coordinate the response within the agreed scope.

Controlled improvement

We make adjustments when they help keep the system more stable, useful and sustainable.

Operational traceability

We record changes and knowledge so the system can be maintained and evolved over time.
What it doesn’t include

So the scope is clear from the start

Managed Operations has clear boundaries, just like any other service.

  • It is not unlimited development
  • It is not emergency support for systems outside those we manage
  • It does not replace all internal IT responsibility
  • It does not mean constantly rebuilding the system
  • It does not remove the need for human oversight and decisions
Work cycle

A continuous cycle, not a one-off task

We monitor the system, act when needed and maintain traceability so every intervention contributes to its stability and evolution.

Monitor

We maintain visibility over the system, its automations and the areas that need attention.

Detect

We identify failures, deviations or unusual behaviour before they have a greater impact on the workflow.

Assess

We determine the cause, impact and priority to decide what needs intervention and to what extent.

Resolve or improve

We resolve incidents or make controlled improvements without introducing unnecessary complexity.

Record

We document changes, decisions and results to maintain traceability and make future interventions easier.

Review

We periodically review the system’s behaviour and identify new risks, needs or improvement opportunities.
Who it’s for

Designed for systems already in operation

It is designed for companies with systems already in production that need someone to take responsibility for their continuity, stability and evolution.

  • You are already an IAProXpert Implementation client
  • You have completed an Automation Rescue process
  • You have a live system you want us to manage, subject to an initial review
What you get

Operational continuity, not just promises

  • Continuous system monitoring
  • Controlled incident management
  • Record of changes made
  • Ongoing improvement recommendations
  • Reduced operational fragility
If you don’t yet have a stable system, it makes sense to start with one of these:
AI AuditAutomation RescueImplementation

Frequently asked questions

Not exactly. It includes continuous monitoring, incident response, controlled improvements and documentation within the agreed scope.
Yes, as long as we can review the system and confirm that we can take responsibility for it with confidence.
Yes, when they fall within the agreed scope. New features or major extensions are assessed separately.
We agree which systems, workflows, incidents and tasks are covered, together with the relevant limits and priorities.
Yes. In fact, it is one of the most natural ways to continue once the system is stable and needs ongoing oversight.
After launch

Working today is good. Still working tomorrow is better.

Let’s talk about keeping your system stable, monitored and ready to continue operating and evolving.

Discuss Managed Operations